Frequently Asked Questions (FAQs)

Do you have questions concerning Youthpass? Maybe you can find the answer here.

Participants questions

I haven't received my Youthpass, what should I do?

I have lost my Youthpass certificate, can I have a copy?

I am a participant; can I download my Youthpass from the website?

What to do if the link to work on my Youthpass is not active anymore?

Can I still get my Youthpass certificate, even if the project took place a couple of years ago?

Does the Youthpass certificate have to be signed?

Project organisers questions

How can I work with Youthpass in different phases of my activity?

Who should issue the Youthpass certificates?

Can I update the Youthpass certificates after having generated them once?

We are an informal group and we do not have an organisation; how should we work on our Youthpass?

Can the Youthpass certificates be signed digitally?

Can I issue the Youthpass certificates in more than one language?

Which languages are available?

Can I use Youthpass in the European Solidarity Corps, and how?

What is YANS - Youthpass Automatic Notification System?

The Key Competences have been updated - what should I use for Youthpass?

Which competence framework is used in Youthpass for the self-assessment of youth workers, other practitioners and team members?

Is Youthpass available for projects funded by the earlier Youth in Action and YOUTH Programmes?

What about Youthpass in the new Erasmus+ and European Solidarity Corps programmes in 2021-2027?

Technical questions

Why the project number I entered is not accepted?

How to change my password?

I registered but got no password. What should I do?

Can we change the details of our Youthpass account holder?

Action related questions

Volunteering Projects

Volunteering projects – coordinating organisations

Youthpass for centralised projects

If you need further clarifications, please send us an e-mail.